Intro
Ingenix CareTracker is designed to maximize your income potential, streamline administrative
workflows and simplify the day-to-day operation of your practice. With CareTracker,
you are able to manage by exception freeing up staff time and improving the patient
experience. Simple things like knowing a patient is eligible before their visit,
optimizing the efficiency of your schedule for patients and providers, overcoming
the challenge of getting paid and making it home for dinner on time do not have
to be novel ideas.
Dashboard
The CareTracker Dashboard is like having one hundred of the smartest office managers
working on your behalf—pushing information to responsible parties, ensuring your
practice is tracking and submitting all claims for reimbursement, and making sure
nothing falls through the cracks.
Based on each operator’s role, CareTracker is constantly monitoring items that need
attention and delivering those items to the team responsible for that function.
These teams include front office staff, billing managers, and clinicians. CareTracker
provides personalized messaging for all.
Let’s take a closer look beginning at the Front Office…
Front Office Dashboard
From the moment your office opens each day, CareTracker enables efficient front
desk processes by displaying any issues that might arise with patients before they
present, and providing each front desk user with a personalized to-do list. For
example, the system automatically verifies eligibility overnight for hundreds of
payers and creates an exception list of patients needing attention.
CareTracker can minimize no show appointments without using staff time through an automated phone confirmation system. Then, those appointments can continue to be tracked, often saving thousands of dollars a year and improving patient compliance and outcomes.
Appointment Scheduling and Check-in
Booking an appointment is as easy as performing a simple search that instantly pulls
the patient onto the schedule and flags any alerts or missing information.
CareTracker’s schedule optimizes your patient needs and enhances your office productivity.
Personalized templates allow for open access scheduling and the coordination of multiple resources with ease.
Open color-coded time slots within the schedule are easily found based on the patient’s preferences —matching the patient, appointment type and availability..
Directly from the daily schedule, you can access all the workflow associated with an appointment. When checking-in a patient, their demographic information, eligibility status, authorization information and open To-Do’s display—allowing for prompt review. On the schedule, the background color for the patient changes to green, indicating to everyone in your office that the patient has arrived. For those using CareTracker’s EMR, that patient’s arrival is immediately available within the clinical workflow.
Other workflow options are readily available including co pay, receipts, and forms.
Based upon the workflow needs of your practice, CareTracker provides both a paperless version to record billing information, or a traditional encounter form.
Check out
At the end of a visit, a patient record can be initiated or reviewed directly from
the schedule or from CareTracker’s EMR, where the procedures and diagnosis are confirmed
and verified for accuracy.
CareTracker’s tight integration with EncoderPro and Claims Manager’s payer-based rule set provides instant feedback maximizing your practice’s pay at first pass rate, reducing labor costs and increasing revenue. If using CareTracker EMR, your front desk team is also notified during patient check out of other non-billing items that need attention.
CareTracker’s dashboard is constantly monitoring every appointment within your schedule. After each patient’s billing record is complete, everyone within the office can see that the patient has now been checked out.
Billing and Claims
With CareTracker your billing staff never has to worry about sending claims to payers,
or wondering about the status of a specific claim or batch. The dashboard makes
sure your billing team is addressing only the claims that need attention, saving
countless hours of effort.
With CareTracker, management has transparent visibility into all activity. They can simply drill in and audit all balances to confirm that individual operators have taken the appropriate action on any outstanding balances needing attention.
When payments arrive, the majority of those EOBs are sent to the dashboard. With a simple click you can process and reconcile your payments. Any particular issues within an EOB needing further attention are automatically pushed into their own work list—whether a denial or credit. Your payment team has easy access to insure those items are resolved properly and that management has visibility into all actions taken.
Reports
CareTracker’s reporting capabilities put trends, auditing, reviews of physician
productivity, lag, wait time, and payer performance right at your fingertips!
Automated report processes, such as the Report Stacker, allow you to set up groups of reports to automatically run in whatever format you choose and whenever you prefer them to run.
For example, this fully customized report provides a breakout of billing information, complete with graphs, charts, and summary totals.
If your analysis needs to go beyond the system’s library of standard reports, you can create ad hoc reports by selecting options, filters, and formats from CareTracker’s flexible menu-driven report writer.
Summary of Benefits
Ingenix CareTracker helps your practice achieve seamless daily operation while boosting
reimbursement efficiency through its network model web-based practice management
solution. With CareTracker’s proactive intelligence, your administrative challenges
are simplified, so you can enjoy seeing patients and focus upon what really matters
to you—patient care.
To learn more about Ingenix CareTracker PM, please contact us today.