Empowering your members to make smart choices

Ingenix ProviderLookup Online is an advanced provider search and selection service-linked seamlessly with your existing website—that can increase member satisfaction while reducing administrative workload.

Value

• Provide better service and convenience to plan members via your website
• Increase plan member satisfaction through self-service provider selection tool
• Lower out-of-network claims costs due to outdated provider directories
• Minimize the demand for, and cost of traditional printed directories
• Lower overall administrative costs while improving member retention and enrollment

Self-service convenience

ProviderLookup Online helps health plan members pinpoint providers to meet individual and family needs. This robust, self-service tool makes it easy for individuals to quickly find such answers as: What network providers are convenient to me? and Is my doctor in the network? Members enjoy fast, fingertip access to the most accurate, up-to-date provider information available.

Timeliness

ProviderLookup Online is available to members when they need it most—for unexpected illnesses, or around the clock for open enrollment purposes and for life events such as marriages, births, and relocations.