• Customer Support
• Sales/Product Inquiries

Customer Assistance and Support

Need support information from a specific group? Find contact links in our network. Our resources are listed in alphabetical order. If you can’t locate your product below, please contact our general support line at (800) 765-6713 or email us at engage@ingenix.com.

CESK
(800) 765-6818 option 2 then 2
cesclient.support@ingenix.com

ClaimsManager
(800) 765-6818 option 1 then 2
claimsmanager-client-support@ingenix.com 

Contract Manager
(800) 765-6818 Option 1, Option 2
ats.contractmanager.support@ingenix.com

DataCleaner
(800) 683-8434, option 1
DatacleanerMail@ingenix.com

DirectoryExpert
(800) 683-8434 option 1
DirectoryExpertMail@ingenix.com

DisruptionAnalysis
(800) 683-8434, option 1
DisruptionAnalysis@ingenix.com

EasyGroup
(800) 999-3747 option 6
client.services@ingenix.com
Electronic Distribution – Get started now

ECM Pro
(800) 999-3747 option 6
client.services@ingenix.com
Electronic Distribution – Get started now

GeoCoder
(800) 683-8434, option 1
GeoCoderMail@ingenix.com

GeoNetworks
(800) 683-8434, option 1
GeoNetworksMail@ingenix.com

iCES
(800) 765-6818 option 2 then 2
cesclient.support@ingenix.com

Impact Pro & Impact Analysis
(866) 818-7503
client.support@ingenix.com 
 
InSite & InSite ChartSynch
(866) 818.7503
client.support@ingenix.com

MDR Clinical/Data
(800) 765-6818 option 4 then 3
mdr-phcs-support@ingenix.com

MDR Technical Support
(800) 765-6818 option 4, option 2
mdr.techsupport@ingenix.com 

MedPoint & MedPoint Stepwise Medical Underwriter
(866) 818.7503
client.support@ingenix.com

NetworksPro
(800) 683-8434, option 3
NetworksPro@ingenix.com

PHCS Clinical/Data
(800) 765-6818 option 4 then 3
mdr-phcs-support@ingenix.com

PHCS Technical Support
(800) 765-6818 option 4, option 2
phcs.techsupport@ingenix.com 

Provider360
(800) 683-8434 Option 4
clientsupport-provider360@ingenix.com

Provider Lookup & Directory Solutions Online
(800) 683-8434 Option 2
clientsupport-services@ingenix.com

ProviderMatch
(800) 683-8434, option 1
ProviderMatch@ingenix.com

State Fee Schedule Module
(800) 765-6818 option 4 then 3
statefeeschedule-support@ingenix.com

Symmetry Suite
(866) 818-7503
client.support@ingenix.com

WinStrat
(800) 999-3747 option 6
client.services@ingenix.com
Electronic Distribution – Get started now
Coding Inquiries (800) 999-3747 option 5

WebStrat
(800) 999-3747 option 6 
client.services@ingenix.com
Electronic Distribution – Get started now
Coding Inquiries (800) 999-3747 option 5